A few questions answered.
What is
VoIP?
What do I need for
VoIP?
Do I need
to buy a new phone?
Can I call a fixed
line?
Don't we both need
broadband?
Can I stop using my
existing call provider?
What is VoIP?
Put simply, VoIP
(Voice Over Internet Protocol) converts your voice into a digital signal which
is transmitted over the internet.
Although everyone
has suddenly started talking about it, the technology has been around for a long
time!
However, as with
all new things, it took a while to iron out the bugs.
With improvements
in internet bandwidth (and BT exchanges), call quality is now as good as
traditional PSTN calls.
VoIP calls are
free to other users on the same network. Back to
top
So, What do I need for
VoIP?
Back to top
Do I need to buy a
new telephone?
No.
If you would
prefer to use your existing telephone handset, either one of our adaptors
will work with your telephone (subject to cabling).
Back to top
Can I make calls
to a fixed line?
Yes, but there is
a charge.
Whilst calls to
other users on your network (e.g: Skype to Skype) are free, calls outside of
your network, including to traditional PSTN lines are charged.
Your call will be
carried over the internet, to the telephone exchange nearest the destination
number. The system will then make a local call for which you will be
charged.
You will still
have to pay line rental charges to your broadband supplier (such as
BT). Your calls to fixed lines will be billed separately by your call
provider. Back to top
Don't we both need
broadband?
No, as long as
the caller has an internet connection all numbers are accessible.
Your call will be
routed over the web, to the local telephone exchange.
You will be
charged for the local call costs from exchange to destination number. Back to
top
So, can I stop
using my existing call provider?
No, not
yet.
VoIP technology
requires an internet connection to work.
If there is a
power cut, you will not be able to access the pc.
Also, most VoIP
services cannot be used to make emergency (999 or 911) calls.
Although,
you could consider using a mobile in emergencies!
Back to
top
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