In the unlikely event
that you experience any problems with your product, we will gladly replace or
issue a refund. However, most problems can easily be resolved in
advance:
Windows does
not recognise my Skype phone, webcam or other USB
device...
Please download and
install patch ref KB822603 from Microsoft Corporation.
I have
upgraded to Windows Vista, and my Skype phone will not
work..
Unfortunately,
whilst most of our products are compatible with Windows Vista, the drivers are
not currently supplied with the product. Please uninstall your existing
SkypeMate (if installed), and download the SkypeMate Vista driver, which can be
found at the bottom of the product page (if applicable).
My pc
speakers have stopped working..
Please adjust the
settings in Windows control panel:
Tools > Control
Panel Sounds, Speech & Audio Devices > Sounds & Audio Devices > Click on "audio" tab.
Set the Sound
Playback & Sound Recording to your PC SOUNDCARD (not usb audio
device)
My phone
calls are played through the pc speakers not my Skype
phone..
Please adjust the
settings in Skype control panel:
Tools > Options
> Sound Devices >
Set the Audio
In & Audio Out to USB AUDIO DEVICE (not pc
soundcard)
I cannot
install the drivers for my Skype phone..
Please switch off /
disable your anti virus protection, install drivers and restart anti virus
software.
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